Returns & Exchanges
We want you to be completely satisfied with your Seiko timepiece; if for any reason you are not, we offer a 30-day return policy for items in original, unworn condition. Please ensure all original packaging, manuals, and warranty cards are included to qualify for a full refund.
Initiate Your Return
Log into your account or use our guest order tracker to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.
Secure the Timepiece
Carefully pack your watch in its original Seiko presentation box, ensuring all protective films are intact and the warranty booklet is included.
Label and Ship
Attach the pre-paid shipping label provided via email to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our master watchmakers verify the condition of the return, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing